Suite 34.03, level 34/201 Elizabeth St, Sydney NSW 2000 02 8029 0408 | 1300 137 599

Q & A

And learn a lot of new things

General Questions

How long could I get welcome letter?

For elite loan product, it takes 2-3 business days.
For supreme loan product, it takes 1 business days.

How long could I get refinance money?

After 24-48 hours.

Where is my net banking user ID?

It is on your welcome letter.

Do I have offset account?

For elite loan product, you have both loan account and offset account.

For supreme loan account, you only have loan account. It has same performance as offset account.

Do I have visa debit card?

For elite loan product, you have visa debit card.

For supreme loan account, you do not have visa debit card.

How could I deposit money into my offset account or loan account?

The details of offset account or loan account are on the welcome letter.